Frequently Asked Questions

Shipping

Q: How much will my shipping be?
A: US orders above $125 qualify for free shipping; orders under $125 have a $5.99 flat shipping fee. You may see the option to choose between couriers and/or shipping tiers at checkout.
 

Q: I don't live in the US. How much will I be paying for shipping?
A: International shipping is currently not available for physical items in the online shop. (See the latest information here.) Digital items such as gift cards and tickets to online workshops are still available for international purchase because they do not require shipping.
 
Custom orders from other countries will be reviewed on a case-by-case basis. Please contact me using the form below so we can discuss your project and find a cost-effective way to get art to you. For example, a calligraphy project could be converted to a digital download for you to print and frame at home.


Q: How do you ship your art?

A: I package my art as securely as possible using boxes for my wooden signs and rigid mailers for my paper pieces. I also add a sheet of corrugated cardboard to each mailer for additional protection from bending.

 

Gift Cards

Q: Which items can I use a gift card for?
A: Signed Cricket gift cards can be used toward any custom order and any future products like art prints. They cannot be used to buy more gift cards.


Q: I got an email with the gift code. How do I use it?
A: Fill out the form on the Custom Orders page with the details of the sign you would like to order. Once confirmed, you'll receive an email prompting you to verify your shipping information and enter your gift card code. 
 

I will then email you the price quote for your custom project, with the discount for your gift card applied! Any money left on the gift card after you order can be used later for another purchase. If your order is more than the value of the gift card, you'll be prompted to pay the balance with a second form of payment, like a credit card. 

 
Q: Can I reload a gift card with more money? 
A: Unfortunately, no.
  

Q: I can't remember how much money is left on my gift card. How do I check the balance? 
A: Send me a quick email at hello@signedcricket.com and I will gladly check the balance for you! 
 



Other Questions

Don't see your question here? Contact me using the form below!